We did get out new refrigerator on Saturday but there were some complications. I look forward to sleeping in on Saturday morning......this morning, however, I was up at 8 because the delivery man "might" come that early. 8-12 was the projected time of delivery. By 12:01 Wm. was home and wanted to know where the new refrigerator was. He called Lowe's who said the delivery manager was at lunch. Wm. called back at 1 and was told it was on the afternoon delivery truck. They told him that the salesman failed to change the date back to Sat. for the "emergency delivery date". Apparently the delivery program is set up for the next day or the first available date if the next day delivery is filled. (does that make sense?) We could expect delivery between 1 and 5pm. At 6 pm, the truck driver called and asked if we could accept the fridge in the next 30 min. Now, if you know my hubby, you know patience is not his strong suit. By the time it was delivered he was nearly at his wits end.....and then.....yes, there is an "and then"; the fridge was 1/2 in. too wide to fit into place so he had to take down the panel that made it a built in!
Well, we did get it on Saturday, just not when they promised and not without a lot of work to get it in place and not without having our patience tried.
Tuesday, October 23, 2007
finally
Posted by Linda at 11:22:00 AM
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1 comments:
Glad you finally got the refrig., but certainly not very good customer service. That seems to happen with most deliveries and is not right. I remember tales of Mom missing work one day because a local store was supposed to be installing carpet, and they gave her the "between this and this hour" range. She waited all day and they never came. I think she and Dad canceled the order and didn't do business with that particular store again.
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